Refund policy
14-Day Return & Refund Policy
We want you to be happy with your Calm Theory purchase. If you are not satisfied with your order, you may request a return within 14 days of delivery.
Return Eligibility
To be eligible for a return, your item must be unused, in the same condition in which you received it, and include the original packaging and any included accessories or components.
You will also need your order number or other proof of purchase.
To request a return, please contact us before sending anything back. Returns sent without prior authorization may not be accepted.
Please do not send products to the address shown on the original shipping package. If your return is approved, we will provide you with the appropriate return instructions and return address.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, is not functioning properly, or you receive the wrong item, contact us within 14 days of delivery so we can review the issue and make it right.
We may request photographs or video showing:
- The issue with the product
- The complete product
- The original packaging
- The shipping label
Please also provide your order number and a brief description of the issue.
Once the issue has been reviewed and approved, we may offer a replacement or refund. In some cases, you may not be required to return the item.
Change-of-Mind Returns
If you change your mind about your purchase, you may request a return within 14 days of delivery provided the item is unused and meets the return eligibility requirements above.
Customers are responsible for return shipping costs for change-of-mind returns unless otherwise required by law.
Original shipping charges, if any, are non-refundable.
Return Shipping
All returns must be authorized before being shipped.
If your return is approved, we will provide instructions explaining where and how to send your item.
Items sent to an unauthorized address may not be received and may not qualify for a refund.
Refunds
We will notify you once your return or refund request has been reviewed.
If approved, your refund will be issued to your original payment method.
Please remember that your bank, credit-card company, or payment provider may require additional time to process and post the refund after it has been issued.
Replacements
If your product arrives damaged, defective, non-functional, or incorrect, we may offer a replacement instead of a refund.
Replacement eligibility will be determined after we review the information and any supporting photographs or video provided with your request.
Order Cancellations and Changes
If you need to cancel or change your order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or canceled after processing has begun.
Orders that have already shipped cannot be canceled.
Packages Marked Delivered but Not Received
If tracking indicates that your package was delivered but you cannot locate it, please first check around your delivery location, with members of your household or neighbors, and verify that the shipping address on your order is correct.
You may also need to contact the shipping carrier for additional delivery information.
If you are still unable to locate your package, contact us and we will help review the situation. We may request documentation or confirmation from the carrier before issuing a replacement or refund.
Items That Are Not Eligible for Standard Returns
We generally cannot accept standard returns for:
- Items returned more than 14 days after delivery
- Products that have been used or altered
- Products damaged through misuse or improper handling
- Items missing original components or accessories
- Returns sent without prior authorization
This does not affect your rights regarding products that arrived damaged, defective, incorrect, or any rights you may have under applicable consumer-protection laws.
Contact Us
To request a return, refund, replacement, or assistance with an order, contact us at:
support@shopcalmtheory.com
Please include your name, order number, the reason for your request, and any applicable photographs or video.
Please do not send any product back until you have received return authorization and instructions from Calm Theory.