Refund policy
We want you to feel confident in your Calm Theory purchase. If you are not satisfied with your order, you may request a return within 14 days of delivery, subject to the conditions below.
Return Eligibility
To be eligible for a standard return, your item must be:
- Unused and in the same condition in which it was received
- In its original packaging
- Complete with all accessories, components, and materials originally included
You must also provide your order number or other proof of purchase.
All returns require prior authorization from Calm Theory. Please contact us before sending an item back. Returns sent without prior authorization may not be accepted or eligible for a refund.
If your return is approved, Calm Theory will provide return instructions and the appropriate return address.
Please do not send a product back until you have received return instructions from us.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If your item arrives damaged, defective, is not functioning properly, or you receive an incorrect item, contact us within 14 days of delivery so we can review the issue.
To help us evaluate your request, we may ask you to provide:
- Photographs or video clearly showing the issue
- Photographs of the complete product
- Photographs of the original packaging
- Photographs of the shipping label
- Your order number
- A brief description of the problem
After reviewing the information provided, we may approve a replacement, refund, or other appropriate resolution.
Depending on the circumstances, you may not be required to return a damaged, defective, or incorrect item.
Change-of-Mind Returns
If you change your mind about your purchase, you may request a return within 14 days of delivery.
The item must remain unused and satisfy all return eligibility requirements stated above.
Customers are responsible for return shipping costs for change-of-mind returns unless otherwise required by applicable law.
Original shipping charges, if any, are non-refundable unless otherwise required by law.
Return Shipping
All returns must be authorized by Calm Theory before shipment.
Once your return is approved, we will provide instructions explaining where and how to send the item.
Products sent to an address that was not provided in your return authorization may not be received and may not qualify for a refund.
We recommend retaining your return-shipping receipt and tracking information until your return has been completed.
Calm Theory is not responsible for return packages that are lost or damaged in transit when return shipping is arranged by the customer, except where otherwise required by applicable law.
Refunds
Once an approved return is received and reviewed, we will notify you regarding the status of your refund.
If your refund is approved, it will be issued to the original payment method used for the purchase.
After a refund has been issued, additional processing time may be required before the funds appear in your account. Processing times vary by financial institution.
Shipping charges, if any, are not refundable unless the return results from an error with your order or otherwise required by applicable law.
Replacements
If an item arrives damaged, defective, non-functional, or incorrect, Calm Theory may offer a replacement as an alternative to a refund.
Replacement eligibility will be determined after we review your request and any photographs, video, or other information reasonably necessary to document the issue.
Order Cancellations and Changes
If you need to cancel or modify an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation or modification requests. However, we cannot guarantee that an order can be changed or canceled once processing has begun.
Orders that have already shipped cannot be canceled.
If an order can no longer be canceled, you may request a return after delivery in accordance with this policy.
Packages Marked Delivered but Not Received
If your tracking information indicates that your package was delivered but you cannot locate it, please first:
- Check the delivery area and surrounding property
- Check with other members of your household
- Check with nearby neighbors where appropriate
- Confirm that the shipping address provided with your order was correct
- Review the available tracking and delivery information
If you are still unable to locate the package, contact us at support@shopcalmtheory.com so we can review the situation.
We may request additional information or documentation before determining whether a replacement, refund, or other resolution is appropriate.
Items Not Eligible for Standard Returns
Unless otherwise required by applicable law, we generally cannot accept standard returns for:
- Items returned more than 14 days after delivery
- Products that have been used, worn, altered, or modified
- Products damaged through misuse, improper handling, neglect, or unauthorized modification
- Items that are missing original components or accessories
- Items that are not returned in their original condition
- Returns sent without prior authorization
- Returns sent to an address other than the return address provided by Calm Theory
We reserve the right to deny a standard return or reduce a refund when the returned item does not satisfy the requirements of this policy, to the extent permitted by applicable law.
Nothing in this policy limits any rights you may have regarding damaged, defective, or incorrect products or any other rights that cannot legally be excluded under applicable consumer-protection laws.
Return Abuse and Fraud
Calm Theory reserves the right to refuse a return, refund, replacement, or other request when we reasonably determine that the request involves fraud, abuse of this policy, intentional damage, misrepresentation, or other improper activity, to the extent permitted by applicable law.
Contact Us
To request a return, refund, replacement, cancellation, or assistance with an order, contact: support@shopcalmtheory.com
Please include your name, order number, reason for your request, and any photographs or video applicable to the issue.
Do not send any product back until you have received return authorization and return instructions directly from Calm Theory.