Terms of service
TERMS OF SERVICE
Last updated: August 1, 2026
These Terms of Service govern your use of the Calm Theory website, products, and services. Throughout these Terms, “Calm Theory,” “we,” “us,” and “our” refer to Calm Theory. “You” and “your” refer to any visitor, customer, or other user of our website or services.
By visiting our website, placing an order, or otherwise using our services, you agree to these Terms of Service and our Privacy Policy, Return & Refund Policy, and any other policies posted on our website.
If you do not agree to these Terms, you should not use our website or purchase our products.
1. Online Store Terms
By using our website or purchasing from us, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have permission from a parent or legal guardian where required.
You may not use our products, website, or services for any unlawful or unauthorized purpose.
You may not transmit viruses, malicious code, or other material intended to interfere with the operation or security of our website.
Violation of these Terms may result in suspension or termination of your access to our services.
2. Products and Product Information
We make reasonable efforts to display our products, colors, images, descriptions, specifications, and other information as accurately as possible.
However, the appearance of colors and other product details may vary depending on your screen, device, lighting conditions, manufacturing variations, or other factors.
We reserve the right to modify product descriptions, features, packaging, pricing, or availability at any time without prior notice.
We do not guarantee that every product or variation shown on our website will remain available.
3. Product Use and Wellness Disclaimer
Calm Theory products are intended for general comfort and wellness purposes unless expressly stated otherwise.
Our products and website content are not intended to diagnose, treat, cure, or prevent any disease or medical condition and are not a substitute for professional medical advice, diagnosis, or treatment.
Always use products according to the instructions provided with the product.
You are responsible for determining whether a product is appropriate for your individual circumstances. If you have a medical condition, are pregnant, have reduced sensitivity to heat, use an implanted medical device, or have questions about whether a product is appropriate for you, consult a qualified healthcare professional before use.
Discontinue use if you experience unusual discomfort, irritation, excessive heat, pain, or another adverse reaction.
Nothing on our website should be interpreted as medical advice.
4. Orders
Submitting an order does not guarantee that we will accept or fulfill it.
We reserve the right to refuse, limit, or cancel an order for legitimate reasons, including suspected fraud, pricing errors, product availability issues, payment problems, or other circumstances that prevent fulfillment.
If we cancel an order after payment has been processed, we will issue an appropriate refund for the canceled portion of the order.
You agree to provide current, complete, and accurate billing, shipping, contact, and payment information when placing an order.
You are responsible for reviewing your order information before completing your purchase.
5. Pricing and Payment
Prices are displayed in the currency indicated on our website.
We reserve the right to change prices at any time. Price changes do not affect orders that have already been accepted unless an obvious pricing or technical error occurred.
Applicable taxes, shipping charges, or other fees will be disclosed during checkout when required.
You agree to provide valid payment information and authorize us and our payment processors to charge the amount shown at checkout.
We are not responsible for additional charges imposed by your bank, credit-card issuer, or payment provider.
6. Shipping and Delivery
Shipping estimates are estimates only and are not guaranteed delivery dates.
Delivery times may be affected by carrier delays, weather, holidays, customs processing, incorrect addresses, transportation disruptions, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
If you discover an address error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once processing has begun.
Once a shipment has been transferred to the carrier, tracking information may be provided when available.
Additional information about shipping may be found in our Shipping Policy.
7. Returns, Refunds, and Replacements
Returns, refunds, and replacements are governed by our Return & Refund Policy.
Eligible return requests must generally be submitted within 14 days of delivery.
Products should not be mailed back without authorization. If a return is approved, we will provide the appropriate return instructions.
Our Return & Refund Policy forms part of these Terms of Service.
8. Order Cancellations
If you need to cancel or modify an order, contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellation or modification after order processing has begun.
Orders that have already shipped cannot be canceled.
9. Personal Information
Your submission and use of personal information through our website is governed by our Privacy Policy.
Our store is hosted using Shopify's ecommerce platform, which provides technology used to operate our online store and process transactions.
Please review our Privacy Policy for additional information regarding how personal information may be collected, used, processed, and disclosed.
10. Intellectual Property
Unless otherwise stated, the website and its content, including the Calm Theory name, branding, graphics, photographs, designs, text, product presentation, logos, videos, and other materials created or owned by us are protected by applicable intellectual-property laws.
You may access our website for your personal, non-commercial use.
You may not reproduce, copy, republish, distribute, modify, sell, exploit, or commercially use our content without our prior written permission, except where permitted by law.
Nothing in these Terms grants you ownership of any intellectual property belonging to Calm Theory or another rights holder.
11. User Comments, Reviews, and Submissions
If you voluntarily provide us with reviews, comments, photographs, suggestions, feedback, ideas, or other submissions, you represent that you have the right to provide that material.
You may not submit content that is unlawful, threatening, abusive, defamatory, fraudulent, obscene, invasive of another person's privacy, or that infringes another person's intellectual-property rights.
We may remove content that violates these Terms or applicable law.
We are not obligated to publish customer reviews or other user-submitted content.
12. Prohibited Uses
You may not use our website or services:
- For unlawful or fraudulent purposes
- To violate applicable laws or regulations
- To infringe intellectual-property rights
- To submit false or misleading information
- To transmit malware, viruses, or harmful code
- To attempt unauthorized access to our systems
- To collect or track another person's personal information unlawfully
- To interfere with website security or functionality
- To impersonate another person or entity
- To engage in abusive, deceptive, or malicious activity
We reserve the right to restrict or terminate access for violations of these requirements.
13. Third-Party Services and Links
Our website may use or link to third-party services, websites, payment processors, shipping carriers, social-media platforms, or other providers.
Third-party websites and services are operated independently of Calm Theory.
We are not responsible for the content, privacy practices, availability, accuracy, or actions of third-party websites or services.
Your use of third-party services may also be governed by their respective terms and privacy policies.
14. Errors and Inaccuracies
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information.
We reserve the right to correct errors, update information, or cancel orders affected by material errors where legally permitted.
15. Disclaimer of Warranties
We make reasonable efforts to provide accurate information and reliable services.
However, except for warranties or rights that cannot legally be excluded, our website and services are provided on an “as available” basis.
We do not guarantee that the website will always operate without interruption, delay, security issues, or technical errors.
Nothing in these Terms excludes any warranty, guarantee, or consumer right that cannot lawfully be excluded.
16. Limitation of Liability
To the fullest extent permitted by applicable law, Calm Theory will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages resulting from your use of, or inability to use, our website or services.
Nothing in these Terms limits liability where doing so would be prohibited by applicable law.
Your statutory consumer rights remain unaffected.
17. Indemnification
To the extent permitted by law, you agree to indemnify and hold Calm Theory harmless from claims, damages, liabilities, and reasonable expenses arising from your unlawful use of our website, violation of these Terms, infringement of another person's rights, or misuse of our services.
This provision does not apply to the extent a claim results from our own unlawful conduct or where applicable law prohibits such an obligation.
18. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will remain in effect.
19. Waiver
Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or of our right to enforce it later.
20. Entire Agreement
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies posted on our website, constitute the agreement governing your use of our website and services.
21. Termination
We may restrict or terminate access to our website or services if we reasonably believe that these Terms have been violated, subject to applicable law.
Any obligations or liabilities incurred before termination will survive where appropriate.
22. Governing Law
These Terms and any separate agreements through which we provide services will be governed by and interpreted in accordance with the laws applicable to Calm Theory's business operations and, where applicable, the laws of the State of Florida and the United States.
Nothing in this section deprives consumers of protections or rights that apply to them under mandatory law in their place of residence.
23. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, services, products, legal requirements, or operating practices.
The updated version will be posted on this website with a revised “Last updated” date.
Your continued use of our website after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by law.
24. Contact Information
Questions about these Terms of Service may be sent to:
support@shopcalmtheory.com