Terms of service

Last updated: August 1, 2026

These Terms of Service govern your use of the Calm Theory website, products, and services. Throughout these Terms, “Calm Theory,” “we,” “us,” and “our” refer to Calm Theory. “You” and “your” refer to any visitor, customer, or other user of our website or services.

By visiting our website, placing an order, making a purchase, or otherwise using our services, you agree to these Terms of Service, our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies posted on our website.

If you do not agree to these Terms, you should not use our website or purchase our products.

1. Online Store Terms

By using our website or purchasing from us, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have permission from a parent or legal guardian where required by applicable law.

You may not use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose.

You may not transmit viruses, malicious code, or other material designed to interfere with the security, functionality, or operation of our website.

We reserve the right to restrict or terminate access to our website or services when we reasonably believe these Terms have been violated.

2. Products and Product Information

We make reasonable efforts to accurately display and describe our products, including product images, colors, features, specifications, dimensions, and other information.

Actual colors and appearance may vary slightly depending on your device, screen settings, lighting conditions, and minor production variations.

Product photographs and lifestyle images are intended to help illustrate the product and its intended use. Minor visual differences that do not materially affect the product’s intended functionality may occur.

We reserve the right to update or correct product descriptions, specifications, images, pricing, packaging, availability, or other information when reasonably necessary.

We do not guarantee that every product, color, variation, or feature shown on our website will remain available indefinitely.

3. Product Use and Wellness Disclaimer

Unless expressly stated otherwise, Calm Theory products are intended for general comfort and wellness purposes.

Our products and website content are not intended to diagnose, treat, cure, or prevent any disease or medical condition and are not a substitute for professional medical advice, diagnosis, or treatment.

Always use products in accordance with the instructions and safety information provided with the product.

You are responsible for determining whether a product is appropriate for your individual circumstances.

If you have a medical condition, are pregnant, have reduced sensitivity to heat, use an implanted medical device, or have questions about whether a product is suitable for you, consult a qualified healthcare professional before use.

Discontinue use if you experience unusual discomfort, irritation, excessive heat, pain, skin changes, or another adverse reaction.

Do not use a product in a manner inconsistent with its instructions or intended purpose.

Nothing on our website should be interpreted as medical advice or as creating a healthcare-provider relationship.

4. Orders

Submitting an order does not guarantee that the order will be accepted.

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including because of:

Suspected fraud or unauthorized activity
Pricing or listing errors
Product availability
Payment issues
Incorrect or incomplete order information
Purchase quantity concerns
Technical errors
Other circumstances that prevent us from reasonably completing the order

If we cancel an order after payment has been completed, we will issue an appropriate refund for the canceled portion of the order.

You agree to provide current, complete, and accurate billing, shipping, contact, and payment information when placing an order.

You are responsible for reviewing your order information before completing your purchase.

5. Pricing and Payment

Prices are displayed in the currency indicated on our website.

We reserve the right to change prices at any time. Changes in price will not ordinarily affect orders that have already been accepted, except where an obvious pricing, listing, or technical error has occurred and correction is permitted by applicable law.

Applicable taxes, shipping charges, and other charges will be displayed during checkout when required.

By submitting an order, you authorize the payment method selected at checkout to be charged for the total amount shown.

Payment must be successfully completed before an order may be processed.

Calm Theory is not responsible for overdraft fees, foreign-transaction fees, currency-conversion charges, or other charges imposed by your bank, credit-card issuer, or financial institution.

6. Shipping and Delivery

Shipping and delivery estimates are estimates only and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery times may be affected by circumstances including weather, holidays, transportation disruptions, address problems, delivery-volume fluctuations, or other circumstances outside our reasonable control.

You are responsible for providing a complete and accurate shipping address.

If you discover an error in your shipping information after placing an order, contact us as soon as possible.

We will make reasonable efforts to assist with an address correction, but we cannot guarantee that an address can be changed after order processing has begun.

Once an order has shipped, tracking information may be provided when available.

A delay in delivery does not automatically entitle you to cancellation or compensation except where required by applicable law.

Additional information regarding shipping and delivery is available in our Shipping Policy.

7. Returns, Refunds, and Replacements

Returns, refunds, and replacements are governed by our Return & Refund Policy.

Eligible standard return requests must generally be submitted within 14 days of delivery.

Returned products must satisfy the eligibility conditions described in our Return & Refund Policy.

Products should not be mailed back without prior authorization from Calm Theory.

If a return is approved, we will provide the appropriate return instructions and return address.

Items sent without authorization or to an address not provided by Calm Theory may not qualify for a refund.

Our Return & Refund Policy forms part of these Terms of Service.

8. Order Cancellations and Changes

If you need to cancel or modify an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or canceled after processing has begun.

Orders that have already shipped cannot be canceled.

If an order can no longer be canceled, you may request a return after delivery in accordance with our Return & Refund Policy.

9. Personal Information

Your submission and use of personal information through our website is governed by our Privacy Policy.

Please review our Privacy Policy for information regarding how personal information may be collected, used, processed, retained, and disclosed.

10. Intellectual Property

Unless otherwise stated, our website and its content, including the Calm Theory name, branding, logos, graphics, photographs, videos, designs, text, product presentation, layout, illustrations, and other original materials created or owned by Calm Theory are protected by applicable intellectual-property laws.

You may access and use our website for personal, non-commercial purposes.

Except where permitted by applicable law, you may not reproduce, copy, republish, distribute, modify, display, sell, license, exploit, or commercially use our protected content without prior written permission.

You may not use Calm Theory branding, logos, photographs, product images, or other protected content in a manner that falsely suggests affiliation with or endorsement by Calm Theory.

Nothing in these Terms transfers ownership of Calm Theory intellectual property to you.

11. User Comments, Reviews, and Submissions

If you voluntarily provide us with a review, comment, photograph, video, suggestion, feedback, idea, or other submission, you represent that you have the right to provide that material.

You may not submit material that:

Is unlawful or fraudulent
Is threatening, abusive, defamatory, obscene, or intentionally harmful
Violates another person’s privacy
Infringes intellectual-property or other legal rights
Contains malicious software or harmful code
Contains intentionally false or misleading claims

We may review, decline to publish, or remove submitted content when reasonably necessary to enforce these Terms or comply with applicable law.

We are not obligated to publish any customer review, comment, or other submission.

Submitting material does not guarantee that it will appear on our website or other Calm Theory channels.

12. Prohibited Uses

You may not use our website or services:

For an unlawful or fraudulent purpose
To violate applicable laws or regulations
To infringe intellectual-property rights
To submit knowingly false or misleading information
To transmit malware, viruses, malicious code, or harmful material
To attempt unauthorized access to accounts, systems, or data
To unlawfully collect or track another person’s personal information
To interfere with website security or functionality
To impersonate another person or entity
To manipulate, disrupt, or abuse purchasing functionality
To engage in deceptive, malicious, or abusive activity
To use automated systems in a manner that materially interferes with normal website operation

We reserve the right to restrict or terminate access when we reasonably believe these requirements have been violated.

13. External Links

Our website may contain links to websites, applications, social-media platforms, or other online resources that are not operated or controlled by Calm Theory.

Calm Theory does not control and is not responsible for the content, availability, accuracy, security, privacy practices, policies, products, services, or operation of those websites or resources.

If you choose to leave our website and access another website or online service, you do so at your own discretion.

You should review the applicable terms and privacy practices of any website or service before providing information or completing a transaction there.

The presence of a link on our website does not necessarily constitute an endorsement, sponsorship, or recommendation by Calm Theory.

14. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, omissions, or technical errors relating to product descriptions, specifications, dimensions, pricing, promotions, availability, shipping, or other information.

We reserve the right to correct errors, update information, modify listings, or cancel orders affected by material errors where permitted by applicable law.

If an error materially affects an order you have already placed, we may contact you regarding available options.

15. Disclaimer of Warranties

We make reasonable efforts to provide accurate information, quality products, and reliable services.

However, except for warranties, guarantees, or consumer rights that cannot legally be excluded, our website and online services are provided on an “as available” basis.

We do not guarantee that our website will operate continuously or without interruptions, delays, technical problems, security incidents, or errors.

We do not guarantee that every website feature will remain available at all times.

Nothing in these Terms excludes, restricts, or modifies any warranty, guarantee, or consumer right that cannot lawfully be excluded, restricted, or modified.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Calm Theory will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or relating to your use of, or inability to use, our website or online services.

To the fullest extent permitted by law, Calm Theory is not responsible for losses resulting solely from circumstances outside our reasonable control.

Nothing in these Terms limits or excludes liability where doing so would be prohibited by applicable law.

Nothing in these Terms limits statutory consumer rights that cannot lawfully be waived or restricted.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Calm Theory harmless from claims, damages, liabilities, losses, and reasonable expenses arising directly from:

Your unlawful use of our website or services
Your material violation of these Terms
Your infringement of another person’s legal rights
Your fraudulent, abusive, or unauthorized activity
Your misuse of our website or services

This provision does not apply to the extent a claim results from Calm Theory’s own unlawful conduct or where applicable law prohibits such an obligation.

18. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law or severed to the minimum extent necessary.

The remaining provisions will remain in full force and effect.

19. Waiver

Our failure to exercise or enforce a provision of these Terms does not constitute a waiver of that provision or of our right to enforce it later.

Any waiver must be expressly provided by Calm Theory to be effective.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and other policies posted on our website, constitute the agreement governing your use of our website and services.

If a specific policy applies to a particular transaction or issue, that policy will be interpreted together with these Terms.

21. Termination

We may restrict, suspend, or terminate access to our website or services if we reasonably believe these Terms have been materially violated, subject to applicable law.

Termination of access does not eliminate obligations or liabilities incurred before termination when those obligations are intended to survive.

Sections concerning intellectual property, liability, indemnification, governing law, and other provisions that by their nature should survive termination will remain effective where appropriate.

22. Governing Law

These Terms and any agreements arising through your use of our website or purchase of our products will be governed by and interpreted in accordance with applicable law and, where applicable, the laws of the State of Florida and the United States.

Nothing in this section deprives a consumer of mandatory protections or rights that apply under the laws of their place of residence.

Nothing in these Terms requires a consumer to waive a legal right that cannot lawfully be waived.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our products, website, policies, business practices, or legal requirements.

When changes are made, we will post the revised Terms on this website and update the “Last updated” date above.

Where required by applicable law, additional notice may be provided regarding material changes.

Your continued use of the website after revised Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

Changes to these Terms will not retroactively eliminate rights or obligations where doing so would be prohibited by law.

24. Platform Services

Our online store is hosted by Shopify, which provides the commerce platform used to operate this store and make our products and services available to you. When you access or use our store, Shopify may collect and process certain personal information in connection with providing these services, including enhanced services based on interactions with our store, other merchants, and Shopify.

Information submitted through or generated by your use of the store may be shared with Shopify and with other service providers or parties, including parties located in other countries, as necessary to provide these services. For additional information regarding the collection and use of personal information, please review our Privacy Policy.

25. Contact Information

Questions regarding these Terms of Service may be sent to: support@shopcalmtheory.com